Trust & Safety

Safety by design

From the very beginning of the company, we’ve given meticulous attention to the creation of safety measures for our Borobear users.

RM 3,000 Owner Guarantee

Did your item get damaged during a rental? Did your renter late/ not returning your item? borobear’s Owner Guarantee protects you up to RM 3,000 for personal liability.

Scam Prevention

As long as you stay on Borobear throughout the entire process, you’re protected by our multi-layer defense strategy. Measures used include photo ID verification, phone verification, email verification, and background-checks.

Secure, Automatic Payments

Even if the renter is late or stops paying, hosts receive guaranteed payments for as long as their item is rented. Also, our payments processor is certified PCI Service Provider Level 1, the most stringent certification in the payments industry.

Customer Reviews

Both Owner and Renter can review each other regarding their renting experiences. It helps to improve quality and trust for both Owner and Renter. 

Safe Messaging

Messaging through Borobear’s website or mobile apps allows you to communicate without sharing private contact information.

Customer Service

Borobear’s friendly Customer Service team is available via chat, email, or phone to make sure you have an amazing experience.
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